CHAPTER 8ECM and Enterprise 2.0
The term “Enterprise 2.0” is often used and misused. In general, the term tries to describe a fundamental shift in both the technology and the culture of the enterprise. Unfortunately, there is a lack of expert guidance explaining what exactly Enterprise 2.0 means.
This lack of guidance is not necessarily a bad thing; one of the primary concepts behind Enterprise 2.0 is to help create systems that solve problems, instead of having to always rely on one single self-appointed expert, or documenting every minute detail of your business. Enterprise 2.0 is about experimentation, creation, and flexibility, and will therefore be very different across industries. Nevertheless, in order to be successful with Enterprise ...
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