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Transforming Infoglut! A Pragmatic Strategy for Oracle Enterprise Content Management

Book Description

Control Intellectual Property, and Avoid Information Overload Glean actionable business information from your “digital landfill” by deploying a flexible, cost-effective content management framework across your entire organization.

Table of Contents

  1. Cover Page
  2. Transforming Infoglut!
  3. Copyright Page
  4. Contents
  5. FOREWORD
  6. ACKNOWLEDGMENTS
  7. INTRODUCTION
  8. 1 The State of Information Management
    1. Information Management
      1. Structured Content vs. Unstructured Content
      2. Process Workers vs. Knowledge Workers
    2. The Specific ECM Problem
      1. The Unstructured Content Problem
      2. Adding to the Problem
    3. Why Do I Need ECM for Unstructured Content?
      1. ECM Is Empowerment, Not Control
      2. Centralized Policies for Decentralized Information
    4. How You Should Use This Book
    5. Takeaways
  9. 2 A Pragmatic ECM Architecture
    1. Context Is King
    2. The Content Life Cycle
    3. Primary ECM Challenges
      1. Taxonomy and Metadata
      2. Findability
      3. Accuracy
      4. Security
      5. Risk Reduction and Regulatory Compliance
      6. Flexibility and Manageability
      7. Usability
      8. Reusability
      9. ECM Is an Initiative, Not an Application
    4. The Solution: A Pragmatic ECM Strategy
      1. Step 1: Create a Center of Excellence
      2. Step 2: Assess Your Environment
      3. Step 3: Consolidate Content into Strategic Repositories
      4. Step 4: Federate Control to Tactical Repositories
      5. Step 5: Secure Information Where It Lives
      6. Step 6: Bring Information Management Strategies Together
      7. Step 7: Plan for the Future
    5. Takeaways
  10. 3 Assessing Your Environment
    1. Putting Together a Team
      1. Executive Steering Committee
      2. ECM Program Management
      3. ECM Project Implementation
    2. Prepare for a Content Audit
    3. Evaluating Your Content Repositories
      1. Shared File Systems and FTP Servers
      2. Digital Archives
      3. Specialized Content Management Systems
      4. Legacy Web Sites and Web Applications
      5. Portals and Application Servers
      6. Structured Data Repositories
      7. Hosted Repositories and Online Communities
    4. Implementing Your ECM Plan
      1. Gather Business Requirements
      2. Assess Existing Technology
      3. Prepare a Cost-Benefit Analysis
      4. Plan for the Future
    5. Contribution vs. Consumption: A Trade-Off?
    6. Encouraging User Adoption
      1. Ability
      2. Motivation
    7. Takeaways
  11. 4 Strategic ECM Infrastructure and Middleware
    1. The Three Types of ECM Solutions
    2. Active Content Solutions
      1. Oracle Universal Content Management
    3. Transactional Content
      1. Oracle Imaging and Process Management
    4. Historical Content Management
      1. Oracle Secure Files
      2. Oracle Universal Online Archive
      3. Oracle UCM and Secure Files
    5. Using Strategic ECM in the Enterprise
    6. ECM as an Application
    7. ECM as Infrastructure
    8. ECM as Middleware
    9. Strategic ECM Middleware Integrations
      1. SOA Suite and Enterprise Service Buses
      2. Business Process Execution Language
      3. Oracle Open Web Content Management
      4. ECM and Identity Management
      5. Tools for Creating Custom Integrations
    10. Pragmatic Consolidation
    11. Takeaways
  12. 5 Managing Legacy and Non-strategic Content Stores
    1. ECM Challenges for Tactical Repositories
      1. Policy Management
      2. Retention Management
      3. Records Management
      4. Content and Application Proliferation
    2. The Solution: Federated ECM
      1. Oracle Universal Records Management
      2. Oracle Secure Enterprise Search
      3. Oracle Information Rights Management
      4. Oracle WebCenter Services: Ensemble
      5. Tactical Integration Tools for Legacy Systems
    3. Implementing Federation with the ECM Strategy
      1. Enterprise Architecture Requirements
      2. Security Requirements
    4. Takeaways
  13. 6 Securing Information Wherever It Lives
    1. Layers of Security
    2. An ECM Stores Content, Not Users
      1. Surviving Without Federation
    3. Securing Information in the Database
    4. Securing Information Outside a Repository
      1. Information Rights Management
      2. IRM and Content Management
      3. IRM and Records Management
      4. Creating a Successful IRM Strategy
      5. IRM Outside Your Domain
    5. Securing Information Inside a Repository
      1. Oracle UCM’s Security Model
    6. Additional Security Layers
      1. Access Control Lists (ACLs)
      2. Content Cleansing
      3. Content Firewalls
      4. Dynamic Watermarks
    7. Monitor and Audit Your Users
    8. Takeaways
  14. 7 Bringing Structured and Unstructured Strategies Together
    1. The Blur Between Structured and Unstructured Content
      1. Master Data Management
      2. The Value of a Unified Strategy
      3. Oracle Fusion Applications
    2. Bringing Strategies Together Pragmatically
      1. Integrate Strategically or Tactically?
    3. Unify Your Security Policy
    4. Bring Unstructured Services to Structured Applications
      1. Oracle Imaging and Process Management
      2. BPEL Workflows with UCM
      3. Business Intelligence Publisher
      4. Siebel Files
      5. The Future: Sales Force Automation
    5. Bring Structured Services to Unstructured Applications
      1. ECM and “Next Best Activity”
      2. Customer Communications Management
      3. The Future: Business Intelligence and Analytics
    6. Extract Structure from Unstructured Content
      1. Auto Categorization and Semistructured Content
      2. Microformats
      3. The Future: Data Mining Unstructured Content
    7. Takeaways
  15. 8 ECM and Enterprise 2.0
    1. Pragmatic Enterprise 2.0
      1. Drivers for Enterprise 2.0
      2. How ECM Fits into Enterprise 2.0
      3. Limitations of Enterprise 2.0
    2. Extending ECM with Web 2.0 Technologies
      1. Instant Messaging
      2. Wikis
      3. Blogs
      4. Syndication Feeds: RSS and Atom
      5. Enterprise Mashups
      6. Folksonomy and Shared Bookmarks
      7. Recommendation Sites
    3. Enterprise Social Software
      1. How ECM Fits In
      2. How Identity Management Fits In
    4. The Future of Pragmatic ECM
    5. Takeaways
  16. Index