Transfer of Training
You have trained a group of workers. They all passed the course's final skill evaluation and every last one of them delivered glowing smile sheets. Yet 12 months later, few of them are using these new skills on the job. Performance has not improved. Upper management wants to know what the problem is.
This is the classic transfer of training conundrum. Why does a room full of trainees, who seem to have learned the material and are genuinely enthusiastic about it, stop using their new skills and knowledge back on the job?
Our training efforts will do little good if they do not improve organization, group, or individual performance. While training can equip individuals or groups with new information, insights, and skills, it ...
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