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Training Triage

Book Description

The title of this book, Training Triage, goes a long way toward describing its contents and approach to solving workplace performance issues. Simply put, this book offers you emergency remedies for the real training challenges and situations training professionals face every day on the front lines of most organizations. As the author notes in Chapter 1, this book is designed for trainers with some battle "scars" who get calls "asking for the impossible to be delivered the next day" without budget or staff to accomplish this feat. This fast-paced, entertaining book presents real-life situations in dialogue format to allow you to listen in on conversations between an executive or client requesting training or some other performance intervention and the training professional interpreting and acting on the request. Not only does this book offer advice on finding the right solution, but it offers step-by-step guidance as it walks the reader through the building and implementing of an effective solution. Use this book to build your skills as a trainer or performance improvement specialist, or to implement and adapt the detailed interventions to solve your most pressing training and performance need. The book includes a CD-ROM with all accompanying handouts, assessments, and tools to help you triage your next training emergency.

Note: CD-ROM is not available.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Preface
  6. 1. Introduction why Training Feels like Emergency Room Triage
    1. Evolution of this Book
    2. The Rescue Squad
    3. The Triage Approach
    4. How to use this Book
    5. Who me, A Project Manager?
    6. Onward!
  7. 2. Basic Knowledge Ways People Learn and Good Project Management
    1. How People Learn
    2. A Model for Learning Development
    3. How to Manage Complex Projects
    4. Creating a Learning Environment
    5. The Roles of Learning
    6. Debrief
  8. 3. Leadership Stop and Grow Leaders
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. What are the Project Constraints?
    6. Your Triage Intervention
    7. What you Build
    8. Prework
    9. Classwork
    10. Measuring your Success
    11. Debrief
  9. 4. Strategic Vision no Time for Strategy
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. What are the Project Constraints?
    6. Your Triage Intervention
    7. Better get a Move on
    8. What you Build
    9. Measuring your Success
    10. Debrief
  10. 5. Technical and Process Training Spinning the Wheels of Process
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. Your Triage Intervention
    6. What you Build
    7. Measuring your Success
    8. Debrief
  11. 6. Time Management there are not Enough Hours in a Day!
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. Your Triage Intervention
    6. What you Build
    7. Measuring your Success
    8. Debrief
  12. 7. Compliance Training what's Sarbanes-Oxley Anyway?
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. Your Triage Intervention
    6. What you Build
    7. Measuring your Success
    8. Debrief
  13. 8. Collaboration you Can't Promise that?
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. Your Triage Intervention
    6. What you Build
    7. Measuring your Success
    8. Debrief
  14. 9. Project Management Put First things first
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. Your Triage Intervention
    6. What You Build
    7. Measuring your Success
    8. Debrief
  15. 10. Coaching we hate Coaching!
    1. What they Say—The Situation
    2. What you hear
    3. What you do
    4. Results of Questions
    5. Your Triage Intervention
    6. What you Build
    7. Measuring your Success
    8. Debrief
  16. 11. Final Thoughts Revealing Solutions
  17. Bibliography
  18. About the Author