What About Prerequisite Knowledge and Skills?

Before developing the project plan and writing training modules—the next two steps of the eight-step model—ask the design team if there are prerequisites for employees learning how to perform any of the tasks in the task list. In other words, what knowledge and skills are employees expected to have when they are hired for a particular job?

For example, assume that we are charged with training new employees on the task “change a flat automobile tire.” Design team members would ask themselves, “What knowledge and skills are employees expected to have when they start training on changing a flat tire? Will they know how to operate a jack, or how to attach a jack to a car?” If not, and if teaching these ...

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