Preface

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I stand here singing my song. You leave here singing it…I hope.

—Anonymous

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As trainers, our goal is to make the training event memorable, whether the topic is assigned to us or is one we've chosen. As we assemble our lesson plan, we must design not only the “what” (or content), but also the “how” (the delivery mechanisms) so that the learner interacts with key concepts at the prescribed level, ranging from basic understanding to real-life ...

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