References

Alred, G.J., C.T. Brusaw, and W.E. Oliu. 2000. Handbook of Technical Writing. 6th ed. New York: St. Martin’s Press.

Arthur, W., W. Bennett, P.S. Edens, and S.T. Bell. 2003. “Effectiveness of Training in Organizations: A Meta-Analysis of Design and Evaluation Features.” Journal of Applied Psychology 88(2): 234-245.

Carliner, S. 2002. Designing E-Learning. Alexandria, VA: ASTD Press.

Chapman, B. 2010. “How Long Does It Take to Create Learning?” Presentation, September 14. www.slideshare.net/bchapman_utah/how-long-does-it-take-to-create-learning.

Cooper, A., R. Reimann, D. Cronin, and C. Noessel. 2014. About Face: The Essentials of Interaction ...

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