Introduction to Part II

One of the most difficult things to see is our presuppositions, our instincts and reflexes, and the contexts within which we operate that create them. What is our current thinking? Where does it come from? How do we tend to act as a result? What are the effects?

Understanding this gives us a point of comparison, a contrast, that puts us in a better position to perceive what Toyota is doing and to be more conscious designers of how we want our organizations to function. That is the purpose of Part II.

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