Toxic People: Decontaminate Difficult People At Work: Without Using Weapons Or Duct Tape

Preface

Caution: Expect discomfort while reading this book—don't just enjoy it. This is the only life you have, so you might as well learn how to manage people who create perplexity, puzzlement, and pandemonium. You know the ones—Toxic People!

My approach to dealing with difficult people, poor communications, and conflict is one that aims to be unique, funny, and based on common sense. And this may tick you off, because my approach is not so much about the difficult person as it is about you.

If you are tired of people, including yourself, not taking personal responsibility for their choices, then this is the book for you. If you are sick of one person or a few people in your group—the minority—ruling the majority, then you are reading the right book.

If you want to have the skills to manage unacceptable behavior in the workplace, welcome. I decided that life is just too short to let people upset me, get my goat, or make me mad. Whether you are a leader or not, this is a no-fluff, no-nonsense approach to identifying and managing anyone who drives you nuts! Using weapons and duct tape is often tempting, but after being sent to charm school twice in my corporate career, I realized this is not the best approach! What weapons are you using now with Toxic People? Do you carry a roll of duct tape with you just to shut them up? Or maybe you use the tape over your ears because you are fed up with listening to them.

First step: Stop pointing a finger at other people and how awful they are. There ...