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Toward Corporate IT Standardization Management: Frameworks and Solutions

Book Description

Toward Corporate IT Standardization Management: Frameworks and Solutions details the IT standards conceptual model through insightful case studies that illustrate the factors affecting the performance of business processes. By offering organizations the opportunity to enhance process performance through IT standardization, this reference work demonstrates the effectiveness of IT standards, and the applicable techniques for implementation and management of such practices. This book features information useful to educators and students in the fields of Information Systems, IT-Management, Business Studies, and Economics, as well as IT practitioners and IS Managers.

Table of Contents

  1. Copyright
  2. Foreword
    1. IT STANDARDISATION: THE HIDDEN ANSWER TO LOW PRODUCTIVITY GROWTH IN SERVICES?
    2. REFERENCES
  3. Preface
    1. STRUCTURE OF THE BOOK
    2. TARGET AUDIENCE
    3. REFERENCES
    4. ENDNOTE
  4. Executive Summary
    1. INTRODUCTION
    2. OVERALL OBJECTIVE AND APPROACH
    3. SELECTION, IMPLEMENTATION AND USE
    4. GOVERNANCE AND MANAGEMENT
    5. CONCLUSIONS
  5. Glossary
  6. Acknowledgment
  7. 1. Setting the Scene
    1. 1. Introduction
      1. MOTIVATION OF RESEARCH
      2. PROBLEM DEFINITION
        1. What Is the Research Problem?
        2. Research Question
      3. SCOPE AND RESEARCH APPROACH
        1. Scope
        2. Why is it a Problem?
        3. What is the Research Method?
        4. Why this Method?
      4. SUMMARY
      5. REFERENCES
      6. ENDNOTES
  8. 2. Literature Review
    1. 2. Standardization & Standards
      1. INTRODUCTION
      2. EXTERNAL STANDARDIZATION PROCESSES
        1. The process
          1. Definition of Standardization
          2. Classification
          3. Evolving Process
          4. The Process Deliverable
          5. Definition of Standard
          6. Classification
          7. Structure and Function
          8. Open Standards
      3. IT STANDARDIZATION IN ORGANIZATIONS
        1. Introduction
        2. Interfaces
        3. IT Architecture
      4. UTILIZATION OF IT STANDARDS IN ORGANIZATIONS
      5. BENEFITS AND RISKS OF STANDARDIZATION AND STANDARDS
        1. Advantages
        2. Disadvantages
      6. CONCLUSIONS
      7. MANAGERIAL IMPLICATIONS
      8. REFERENCES
      9. ENDNOTES
    2. 3. IT, Business Processes & Performance
      1. INTRODUCTION
      2. THE VALUE OF IT
      3. BUSINESS PROCESS PERFORMANCE
        1. Balanced scorecard
        2. IT Investment Appraisals
      4. SOME ELEMENTS OF PROCESS PERFORMANCE
        1. Legal and Regulatory Compliance
        2. Data Protection
        3. Flexibility
          1. General Aspects of Flexibility
          2. Flexibility Related to IT
          3. Modularity
          4. Product Modularity
          5. Process Modularity
        4. Example: Flexible standards
          1. XML
          2. Other Standards
      5. CONCLUSIONS
      6. MANAGERIAL IMPLICATIONS
      7. REFERENCES
      8. ENDNOTES
  9. 3. Building a Conceptual Model
    1. 4. Building the Conceptual Model
      1. PILOT CASE STUDY
        1. Introduction
          1. Corporate IT Standardization
        2. Corporate Architecture (Review) Team (CAT/CART) Funnel
        3. IT Standardization Approach at An SBU
      2. EITAF
        1. Lessons Learned
      3. MANAGERIAL IMPLICATIONS
      4. INITIAL CONCEPTUAL MODEL
          1. Construct Validity
        1. The Construct 'Process of Standard Selection'
        2. The Construct 'Application of Standard'
        3. The Construct 'Control of Standard'
        4. The Construct 'Process Performance'
          1. Rationale for Using a Balanced Scorecard
          2. Four Perspectives of Process Performance.
      5. FIRST ASSESSMENT AND FURTHER RESEARCH OUTLINE
        1. Assessment of the Pilot Case Study
        2. Variables
        3. Subsequent Research Outline
      6. REFERENCES
      7. ENDNOTES
  10. 4. Three In-Depth Case Studies
    1. 5. Client/Server Standardization "Uniform Case"
      1. INTRODUCTION
      2. CASE DESCRIPTION
        1. Implementation and Usage
          1. Hardware Standardization
          2. System Software Standardization
          3. Application Software Standardization
        2. Control
        3. Results
          1. Planned
          2. Actual
      3. CASE ANALYSIS
        1. Constructs
          1. Process of Standard Selection
          2. Application of Standard
          3. Control of Standard
          4. Process Performance
            1. Financial Perspective
            2. Customer Perspective
            3. Internal Perspective
            4. Leaning & Growth Perspective
        2. Propositions
          1. Discussion Proposition 1
          2. Discussion Proposition 2
          3. Discussion Proposition 3
          4. Discussion Proposition 4
      4. CONCLUSIONS
        1. Case conclusions
        2. Lessons Learned
      5. MANAGERIAL IMPLICATIONS
      6. REFERENCES
      7. ENDNOTES
    2. 6. Software Development Standardization "CMM/DSDM Case"
      1. INTRODUCTION
      2. CASE DESCRIPTION
        1. Introduction
          1. Professional Attitude
        2. DSDM Implementation and Usage
          1. DSDM Components
          2. Claimed DSDM Benefits and Preconditions
          3. DSDM Implementation
        3. CMM Implementation and Usage
          1. CMM Levels
          2. Claimed CMM Benefits and Preconditions
          3. CMM Implementation
        4. Control
        5. Results
          1. Results DSDM & CMM
          2. Results Professional Attitude
          3. Overall Results
      3. CASE ANALYSIS
        1. Constructs
          1. Process of Standard Selection
          2. Application of Standard
          3. Control of Standard
          4. Process Performance
            1. Financial Perspective
            2. Customer Perspective
            3. Internal Perspective
            4. Leaning & Growth Perspective
        2. Propositions
          1. Discussion Proposition 1
          2. Discussion Proposition 2
          3. Discussion Proposition 3
          4. Discussion Proposition 4
      4. CONCLUSIONS
      5. MANAGERIAL IMPLICATIONS
      6. REFERENCES
      7. ENDNOTES
    3. 7. HR IS Standardization "CHRISP Case"
      1. INTRODUCTION
        1. Enterprise Resource Planning
      2. CASE DESCRIPTION
        1. Introduction
        2. Implementation and Usage
        3. Control
        4. Results
      3. CASE ANALYSIS
        1. Constructs
          1. Process of Standard Selection
          2. Application of Standard
          3. Control of Standard
          4. Process Performance
            1. Financial Perspective
            2. Customer Perspective
            3. Internal Perspective
            4. Leaning & Growth Perspective
        2. Propositions
          1. Discussion Proposition 1
          2. Discussion Proposition 2
          3. Discussion Proposition 3
          4. Discussion Proposition 4
      4. CONCLUSIONS
      5. MANAGERIAL IMPLICATIONS
      6. REFERENCES
      7. ENDNOTES
  11. 5. A Reflection Upon the Case Studies: Towards a Corporate IT Standardization Management Framework
    1. 8. A Reflection Upon the Case Studies
      1. SUMMARY OF THE CASES
        1. Case Study I (De Facto Product Standards)
        2. Case Study II (Informal Process Standards)
        3. Case Study III (Propriety ERP Product)
      2. CROSS CASE ANALYSIS
        1. Propositions
        2. Valuation of Constructs and Variables
        3. Recheck Of Propositions
        4. Overall Performance
        5. Towards The Corporate Standardization Management Framework
      3. IT GOVERNANCE
        1. Centralization vs. Decentralization
      4. IT MANAGEMENT
      5. EXTENDED CONCEPTUAL MODEL
        1. Extended Conceptual Model Applied to the Three Case Studies
          1. Case Study I
          2. Case Study II
          3. Case Study III
          4. Results
      6. MANAGERIAL IMPLICATIONS
      7. REFERENCES
      8. ENDNOTES
  12. 6. A Fourth and Final Case Study to Test the Corporate IT Standardization Management Framework
    1. 9. Information Security Management Standardization "ISO/IEC 17799 Case"
      1. INTRODUCTION
        1. Information Security
        2. Information Security Standards
          1. ISO/IEC 17799: An Information Security Management Standard
      2. CASE DESCRIPTION
        1. Introduction
        2. Implementation
        3. Usage and Results
          1. Direct Effects of the Usage of the Standard Vulnerability Management
            1. Risk Assessments
            2. Security Incidents
            3. Audit Point Resolution
            4. Security Awareness
            5. Policy Deviations
            6. Security Officer Standard Operating Model
          2. Indirect Effects of Using the Standard
            1. Risk Self Assessments (RSA)
            2. Other Risk Approval Process (ORAP)
            3. Financial Losses
            4. Regulatory Compliance
      3. CASE ANALYSIS
        1. Constructs
          1. Process of Standard Selection
          2. Implementation and Use of Standard
          3. Process Performance
          4. Performance Measurement & Analysis
          5. Governance of Standard
          6. Management of Standard
        2. Propositions
      4. CONCLUSIONS
        1. Case Conclusions
      5. MANAGERIAL IMPLICATIONS
      6. REFERENCES
      7. ENDNOTES
  13. 7. Conclusions, Discussion and Recommendations
    1. 10. Conclusions, Discussion, Recommendations
      1. LOOKING BACK
      2. CONCLUSIONS
        1. Selection, Implementation and Use
        2. Measuring Business Effects
        3. Process Performance
          1. Lock-in Effects
          2. Difference Between IT Process and Product Company Standards
        4. Management Framework
        5. Influence of governance and management
          1. What is the Optimal Level of Standardization?
        6. Overall Conclusion
      3. DISCUSSION
        1. Contributions to Theory
          1. Generalizability and Limitations
        2. Contributions to Practice
      4. LOOKING AHEAD
      5. REFERENCES
      6. ENDNOTES
  14. Summary
  15. I. Case Study Questionnaire
  16. II. List of Interviewees
  17. About the Author