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Tourism Security

Book Description

Tourism security is an important part of both security management and tourism. Private security professionals and police departments in tourism cities, as well as hotels, major attractions, and theme parks, have all come to realize that tourism security and safety issues (often called tourism surety) are essential for industry survival and success. In Tourism Security, leading expert Peter Tarlow addresses a range of key issues in tourism safety and security. The book guides the reader through a study of tourism security themes and best practices. Topics include the relationship between tourism security and the economy, hotel and motel security, risk and crisis management, public places, transportation, and legal issues. The book also includes case studies of four popular tourist destinations. With each destination, an interview with a police or security representative is included—providing unique, in-depth insight to security concerns. Tourism Security is an invaluable resource for private security professionals, police departments that serve tourist destinations, and tourism professionals who work in hotels or convention centers, or at attractions, casinos, or events.

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. Acknowledgments
  7. About the Author
  8. Foreword
  9. Foreword Two: Problems of Tourism Safety in Latin America
  10. Introduction
  11. Chapter 1: Introduction to Tourism Security
    1. Abstract
    2. The Tourism Phenomenon
    3. Tourism Terminology and History
    4. Modern Tourism Definitions
    5. Lack of a Unified Vocabulary
    6. Tourism as a Social Phenomenon
    7. Defining Tourism Security
    8. Classical and Modern Travel Challenges
    9. Concepts of Leisure and Leisure Travel
    10. Tourism Security is More Than Criminal Behavior
    11. Criminal Acts and Acts of Terrorism
    12. Professional Fears of Addressing Crime and Terrorism
    13. Pre and Post September 11, 2001
    14. Tourism Safety, Security, and Surety in the Post-9/11 World
    15. An Overview of Tourism Surety: The Pre-9/11 Years
    16. The Post-9/11 Period
    17. TOPPs: The First Defense Against Tourism Crimes
    18. Summary
  12. Chapter 2: The Relationship between Tourism Security and the Economy
    1. Abstract
    2. Part 1: How Security, or the Lack of Security, Impacts the Tourism Industry’s Economy
    3. Part 2: How Tourism Security Must Face the Issues of Shrinking Budgets and How Security Personnel Must Do More with Less
  13. Chapter 3: Hotel and Motel Security
    1. Abstract
    2. Places of Lodging in the Tourism History
    3. Hotel Security: The Overview
    4. Common Problems
    5. Hotel Challenges
    6. Motel Challenges
    7. Bed ’n Breakfast (B&B) Challenges
    8. Campgrounds and Other Lodging Challenges
    9. Lodging Security in a Consistently Changing World
    10. The Role of the Security Officer
    11. Dealing with the Specifics of Lodging Security
    12. Planning Lodging Security
    13. Working with Others
    14. Around the Hotel
    15. Front Desk and Lobby Area
    16. Front Desk Personnel
    17. Rooms and Hallways
    18. Food and Beverages
    19. The Outside Public Areas
    20. Pool and Athletic Safety
    21. Other Areas in the Hotel
    22. Outsourcing
    23. Protecting the Hotel’s Staff
    24. Should an Employee or Guest Become Violent
  14. Chapter 4: Risk and Crisis Management
    1. Abstract
    2. Introduction
    3. Risk Management
    4. Why Analyzing Tourism Risks is Difficult
    5. Crisis Management
    6. Performing Risk Management
    7. A Risk Management Model
    8. Risk Management Guidelines
    9. Alcohol and Drugs and Tourism Risk
    10. Drugs, Tourism, and Terrorism
    11. The Risk of Food Safety in Tourism
    12. Fire and Tourism Safety
    13. Terrorism and Tourism
    14. Tourism, Terrorism, and the Media
    15. From Risk Management to Crisis Management
    16. Crisis Recovery
  15. Chapter 5: Public Gathering Places
    1. Abstract
    2. Introduction
    3. CCTV Cameras at the Casino and Beyond
    4. The Casino Security Professional
    5. Other Places Where People Gather
    6. History of Meetings and Conventions
    7. Crimes at Convention Centers or Trade Shows
    8. Some Trade Show/Convention Security Procedures
    9. Hazardous Materials
    10. Animals (Pets) at Trade and Convention Centers
    11. Convention/Trade-Show Center Security and Safety Plans
    12. Event Security Plan
  16. Chapter 6: Aquatic Tourism: Security at Beaches, Rivers, Lakes, and on the High Seas
    1. Abstract
    2. Introduction
    3. Beach/Sea/River Tourism
    4. Criminal Issues and Issues of Terrorism at Aquatic Locations
    5. Cruise Tourism
    6. From the Biblical Text to the Modern World
    7. Other Security Issues Specific to Cruise Ships
    8. Other Health Issues
    9. How Passengers Deal with Cruise Emergencies
  17. Chapter 7: Transportation: Travel by Air, Car, and Train
    1. Abstract
    2. Introduction
    3. The Distinction Between Security and Safety
    4. Notable Hijackings
    5. Issues of Commonality in Hijackings
    6. Counter-Hijacking Measures
    7. Hardening the Terminal
    8. Greater Examination of Luggage
    9. Making the Plane Itself More Secure
    10. Issues of Fire at Airports
    11. Other Suggestions in Hardening Air Travel
    12. Issues of Health
    13. Diseases Carried from One Nation or Continent to Another
    14. Terrorism-Based Illnesses
    15. Train Travel as Tourism
    16. Bus Tourism
    17. APPENDIX: NTA's CRISIS MANAGEMENT PLAN STRUCTURE<sup xmlns="http://www.w3.org/1999/xhtml" xmlns:epub="http://www.idpf.org/2007/ops">1</sup>
  18. Chapter 8: Tourism Security Legal Issues
    1. Abstract
    2. Tourism Surety, Standards of Care, and the Law
    3. Issues of Responsibility, Legality, and Standards of Care
    4. Making Decisions
    5. Standards of Care
    6. Legal Vulnerability
    7. Tourism Law
    8. Travelers’ Rights
    9. Travel Agents
    10. Issues of Travel Law and Travel Agents
    11. Additional Issues for Travel Agencies
    12. The Airline Passenger Bill of Rights
    13. U.S. Cruise Passengers Bill of Rights
    14. Train and Bus Travel
    15. Fire Codes
    16. In Europe
    17. Summary
  19. Chapter 9: Case Studies: Four Tourism Cities
    1. Abstract
    2. Introduction
    3. Tourism and Freedom
    4. Charleston, South Carolina
    5. Las Vegas
    6. The Dominican Republic
    7. Tourist Police
    8. Rio de Janeiro
    9. Summary
  20. Afterword
  21. Index