Achievement, 170–172
Actions, 24–25
Amazon, 112
Ambiguity, 126
Anna Karenina (Tolstoy), 3
Anna Karenina principle, 3
Authority, 98–99
Avocational section, 120
Bad calls, 131–138. See also Touch calls
BAR. See Beliefs, Actions, and Results
Being repulsive, 56
Beliefs, Actions, and Results (BAR), 24
Benchmark, 121
Boredom, 168–169
Brainwashing, 90–92
Broken window theory, 101
Burn-Out section, 120
Business-casual ethics, 97–99
Change
4 P’s of change, 158
“crossing the Rubicon,” 146–148
E’s of change approach, 154
expectations, 148–150
impact of smallest, 144–146
leading through stages, 150–155
preventing, 155–158
Coaching clever people, 46–49
Competing on Analytics: The New Science of Winning (Davenport and Harris), 131
Consistency and commitment, ...
Get Tough Calls now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
