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Tough Calls by Linda D. Henman

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CHAPTER 4

A Funny Thing Happened on the Way to the Bottom Line

Leaders can’t control many things at work. In fact, they probably can’t control most things, but they can control their own reactions—their decisions about how they respond to unfortunate, untimely, and unwelcome events. Only then can they help direct reports feel authority over their own reactions to unpleasant and unexpected changes. When hard times rear their ugly heads, leaders must be the heroes, the rescuers who look after others and help them keep from losing their constructive perspective and coping resources.

In his work, Mysterium Coniunctionis (The Mysterious, Mystical Union), psychologist Carl Jung explained the path of the hero and offered some insights about how a true ...

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