TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

Foreword

Leadership encompasses many things, and the "work" of a leader at any level in an organization demands a certain kind of self-awareness and focused attention. It is important that the leader understands—probably more than anything else—what needs to happen to move an issue forward. Yet many of the leaders I have encountered do not get the very basics—that the "interruptions" of their day, both planned and unplanned, give them an opportunity to get in there and really lead. Doug Conant and Mette Norgaard do get this, and they have distilled a tested approach that makes the most of these moments. They direct the leader in three key steps: first, to listen closely to understand an issue; second, having gained that understanding, to help ...