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Touchpoint Leadership by Dr. Jacqueline Scholes-Rhodes, Dr. Hilary Lines

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Introduction

The way we communicate in the world has become so sophisticated, thanks to technology, but we often seem to forget that it is human beings that make companies work. For me, touchpoint is about getting back to basics: taking the time to think about who you need to connect with as a leader – not just those people you get on with – and thinking about how you want to come across so that you can relate to them as real people. (FTSE 100 SENIOR EXECUTIVE, 2012)

We agreed to write this book together because we’re both curious and hopeful – curious about the vast potential that sits latent within the processes, structures and frameworks on which we build organizations, and at the same time hopeful that if we view organizations through a ...

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