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Touchpoint Leadership by Dr. Jacqueline Scholes-Rhodes, Dr. Hilary Lines

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06

Developing touchpoint mastery

I have realized that I cannot change others – I have to start with myself. If I defend less, and carry my own expertise with less push, I am open to the needs and perspectives of others and the difference they bring. Then together we can work to see how we can contribute to the bigger picture in this business, one conversation at a time. (INTERNAL BUSINESS PARTNER)

Introduction

Throughout the five preceding chapters of this book we have invited you to accompany us on a reflective journey. We started by introducing the concept of Touchpoint Leadership and the three developmental domains – connecting with a deeper self, connecting in relationship and connecting others – that we believe are at the core of a collaborative ...

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