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Touchpoint Leadership by Dr. Jacqueline Scholes-Rhodes, Dr. Hilary Lines

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01

The case for Touchpoint Leadership

In organisations, real power and energy is generated through relationships (and) the patterns of relationships and the capacities to form them are more important than tasks, functions, roles and positions. (MARGARET WHEATLEY, LEADERSHIP AND THE NEW SCIENCE, 1992)

The leadership challenge – and the paradoxes

As we move through the second decade of the 21st century both private and public sector leaders face increasingly complex challenges and hard choices. They need to engage diffuse and diverse workforces across multiple cultures and belief systems; they are expected to find ever more creative ways to stimulate growth while cutting costs; they recognize the need to engage each new generation of leaders ...

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