Reviewers
Total Quality Management has benefited from an extensive development process, which involved faculty reviewers providing feedback about the accuracy and relevance of the content as well as suggestions for its improvement. While we could not incorporate all suggestions from everyone, we do acknowledge that their feedback was invaluable in our attempt at creating the best possible total quality management textbook. We would like to thank the following people for their time and commitment:
K. K. GangulyKIIT School of Management Studies, Bhubaneswar
Prashant GuptaAmity Global Business School, Ahmedabad
Vivek KumarFORE School of Management, New Delhi
S. K. MandeliaBirla Institute of Technology and Science, Pilani
S. N. ParasnisMaharashtra ...
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