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Total Quality Management, 2nd Edition by Poornima M. Charantimath

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17

Quality Management System

“Trade depends on quality.”

Prof W. Edwards Deming

Upon completion of this chapter, you will be able to:

  1. Explain quality management systems (QMS)
  2. Identify the development of ISO 9000 QMS
  3. Understand the requirements of ISO 9001 QMS
  4. Identify the steps to certification under ISO 9001:2008 QMS
  5. Describe the benefits of ISO certification

Introduction

ISO (International Organization for Standardization) is a global federation of national standards bodies (ISO member bodies). It is the world’s largest developer of standards. ISO’s principal activity is the development of international standards through ISO technical committees. The objective of ISO standards is to contribute to making the development, manufacture and ...

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