“Intrinsic is the belief that quality does not happen by accident, it must be planned.”
Peter F. Drucker
Upon completion of this chapter, you will be able to:
The quality and reliability of a product reflects the image of an organization and its market potential. In a competitive world, each organization has to strive hard to boost the quality and reliability of its products. Therefore, there is a strong need to develop a workforce that is proficient in the principles ...