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Total Quality Management, 2nd Edition by Poornima M. Charantimath

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12

Business Process Re-engineering

Do not merely automate, obliterate”.

Michael Hammer

Upon completion of this chapter, you will be able to:

  1. Understand business process re-engineering (BPR) and its developments
  2. Identify the principles and advantages of BPR
  3. Study the methodology of BPR and phases of implementation
  4. Explain re-engineering in the manufacturing and service industry
  5. Understand re-engineering structure
  6. Study the limitations and issues surrounding BPR
  7. Understand the relationship between BPR and TQM

Introduction

The customer, competition and change have created a new world for business today. It is becoming increasingly apparent that re-engineering designed to operate in one environment cannot work well in another. Business process ...

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