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Total Quality Management, 2nd Edition by Poornima M. Charantimath

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10

Breakthrough Improvement

There is no doubt that creativity is the most important human resource of all.”

Edward de Bono

Upon completion of this chapter, you will be able to:

  1. Explain creativity
  2. Understand innovation and types of innovation
  3. Discuss the S curve
  4. Describe TRIZ and systematic inventive value augmentation
  5. Explain value analysis and value engineering

Introduction

Businesses today operate in a highly turbulent and hyper-competitive environment. In such an environment, companies cannot sustain or enhance their performance just by cost-cutting or by focusing on core business. Today’s competitive advantage will not last for more than a few years. Companies have to recognize that transformation is a reality. In order to maintain a ...

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