“Quality is free, but only to those who are willing to pay heavily for it.”
Upon completion of this chapter, you will be able to:
This chapter is divided into two parts. The first part deals with the seven statistical tools and the second, with the seven new management and planning tools.1 The following seven QC tools were identified by the Japanese Union of Scientists and Engineers (JUSE) as being crucial to continuous improvement:
The Pareto chart is also termed as the Pareto ...