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Total Quality Management, 2nd Edition by Poornima M. Charantimath

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6

Statistical Concepts in Quality Management

“If you can’t measure it, you don’t understand it.”

Lord Kelvin

Upon completion of this chapter, you will be able to:

  1. Understand variation
  2. Explain mean, range, standard deviation and normal distribution
  3. Explain measurement system analysis (MSA)
  4. Describe process capability
  5. Discuss sampling
  6. Understand quality assurance, quality policy and quality manual

Introduction

The quality control function that is now referred to as total quality management (TQM) emphasizes the strategic importance of quality to the whole organization and not just the factory floor. TQM involves a never ending process of continuous improvement with the objective of achieving perfection. The two main approaches to quality control ...

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