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Total Quality Management, 2nd Edition by Poornima M. Charantimath

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4

Leadership and Strategic Planning

Good business leaders create a vision, passionately own a vision and relentlessly drive it till completion.

Jack Welch

Upon completion of this chapter, you will be able to:

  1. Explain leadership
  2. Discuss corporate social responsibility
  3. Identify vision, mission and values
  4. Understand strategic quality management
  5. Discuss quality culture
  6. Describe change management

Introduction

Organizations are witnessing a lot of upheavals and changes today. Companies are challenging the ways they do business. It is imperative that organizations innovate, adapt, shift and transform them selves. Every employee needs to exhibit leadership, make decisions and act on opportunities for an organization to succeed today. While facing ...

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