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Total Quality Management, 2nd Edition by Poornima M. Charantimath

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2

Quality Gurus

Being a quality leader has become crucial to the economic strength and business future of companies around the globe.”

Armand V. Feigenbaum

Upon completion of this chapter, you will be able to:

  1. Explain Walter Shewart’s and W. Edwards Deming’s contribution to TQM
  2. Understand Joseph Juran’s and Armand Feigenbaum’s contribution to TQM
  3. Identify Philip Crosby’s contribution to TQM
  4. Understand Kaoru Ishikawa’s and Genichi Taguchi’s contribution to TQM
  5. Describe Shigeo Shingo’s contribution to TQM
  6. Discuss Masaaki Imai’s contribution to TQM

Introduction

To fully understand the TQM movement, we must look at the philosophies of notable individuals who have shaped the evolution of TQM. Their qualitative and quantitative contributions have ...

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