Total Quality Management and Just-in-Time Purchasing

Appendix D

Second Wave Cover Letter

Dear:

About three weeks ago we wrote to you seeking your assistance in identifying the practices of total quality management, just-in-time purchasing, and performance of firms operating in the U.S. If you have recently completed and returned these materials to us please accept our sincere thanks and disregard this letter and enclosed materials. If not, olease do so today.

We, researchers at the University of North Texas, have undertaken this study because we believe that the results of this research will contribute to the improvements in quality and productivity of U.S. companies, and in turn, regain their competitive advantage in the world economy in both manufacturing and service sectors. The American Society ...