Total Facility Management, 4th Edition

Appendix E

Typical sections of an SLA

1. Definitions.
2. Services.
3. Value-added tax (VAT).
4. Subcontracting.
5. Resolution of dispute.
6. Default.
7. Duty of care.
8. Hours of work.
9. Occupation of premises.
10. Agreement holder’s organization.
11. Break.
12. Facilities provided.
13. Terms of agreement.
14. Variation of requirement.
15. Agreement documentation.
16. Amendments to agreement.
17. Monitoring and liaison meetings.
18. Price.
19. Extensions.
20. Allocation of costs.
21. Transfer of responsibility.