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Total Facility Management, 4th Edition

Book Description

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.

The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.

Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.

Table of Contents

  1. Cover
  2. Title page
  3. Copyright page
  4. Preface to the Fourth Edition
  5. Abbreviations
  6. Introduction
    1. The organization
    2. The customer as end-user
    3. Principles, process and procedures
  7. 1 Fundamentals
    1. Introduction
    2. Background
    3. Key concepts
    4. Other concepts
    5. Key roles, responsibilities and accountabilities
    6. Core competence in facility management
    7. Conclusions
  8. 2 Facility Planning
    1. Introduction
    2. Real estate management
    3. The own, lease or rent decision
    4. The totally serviced workplace
    5. Space management
    6. Space utilization and efficiency
    7. Design and facility management briefing
    8. The feasibility study
    9. Design development
    10. Stakeholders
    11. Risks and opportunities
    12. Conclusions
  9. 3 Facility Management Strategy
    1. Introduction
    2. The business context
    3. Business drivers and constraints
    4. Organizational management levels
    5. Cross-cultural management
    6. Strategy formulation
    7. Strategic analysis
    8. Solution development
    9. Strategy implementation
    10. Conclusions
  10. 4 Human Resources Management
    1. Introduction
    2. Personnel management
    3. Conclusions
  11. 5 Workplace Productivity
    1. Introduction
    2. Measuring productivity
    3. Sick building syndrome
    4. Design issues
    5. Unconventional working arrangements
    6. Conclusions
  12. 6 Health, Safety and Security
    1. Introduction
    2. Health, safety and security policy
    3. Zero accidents
    4. Occupational health and safety
    5. Compliance
    6. Hazard and risk assessment
    7. Security and well-being
    8. Conclusions
  13. 7 The Outsourcing Decision
    1. Introduction
    2. Establishing the baseline
    3. Attributes of service provision
    4. Options for service delivery
    5. Evaluating options
    6. Conclusions
  14. 8 Procurement
    1. Introduction
    2. The procurement process
    3. Centralized versus decentralized procurement
    4. Procurement policy and procedures
    5. Roles, responsibilities and accountabilities
    6. Prequalification of service providers
    7. Request for proposals or tender
    8. Tendering
    9. Financial close
    10. Conclusions
  15. 9 Service Delivery
    1. Introduction
    2. The internal customer as end-user
    3. Insourcing
    4. The in-house team
    5. External service providers
    6. Mobilization
    7. Contract management
    8. Conclusions
  16. 10 Specialist Services and Partnership
    1. Introduction
    2. ICT services
    3. Health-care services
    4. Security and protection services
    5. Custodial services
    6. Professional services
    7. Performance and SLAs
    8. Risk, insurance and indemnities
    9. Supplier management
    10. Collaborative relationships
    11. Public–private partnerships (PPPs)
    12. Facility management and private-sector participation
    13. Conclusions
  17. 11 Performance Management
    1. Introduction
    2. Quality or performance
    3. The post-implementation review
    4. Post-occupancy evaluation (POE)
    5. The service review
    6. Updating service specifications and SLAs
    7. Performance measurement
    8. Benchmarking
    9. Beyond benchmarking
    10. The quality system
    11. Conclusions
  18. 12 Maintenance Management
    1. Introduction
    2. The maintenance strategy
    3. The maintenance policy
    4. Maintenance planning
    5. Maintenance methods
    6. Building logbooks
    7. Permits and approvals
    8. Inspections
    9. Building services engineering installations
    10. Manuals, registers and inventories
    11. Maintenance management system
    12. Conclusions
  19. 13 Sustainable Facilities
    1. Introduction
    2. Sustainable development
    3. Environmental management
    4. Corporate social responsibility (CSR)
    5. Zero carbon
    6. Whole-life carbon
    7. Environmental performance and energy efficiency
    8. The building energy management system
    9. Managing water resources
    10. Managing waste
    11. Management and end-user responsibilities
    12. Technology-enhanced facilities
    13. Innovative workplaces and housing
    14. Conclusions
  20. 14 Change Management
    1. Introduction
    2. Transition
    3. Managing change
    4. Organizational change
    5. Innovation, research and development
    6. Conclusions
  21. 15 Information Management
    1. Introduction
    2. Managing information
    3. The facility handbook
    4. The facility user guide
    5. Information and data
    6. Information handover
    7. Building information models (BIMs)
    8. Systems and interfaces
    9. Conclusions
  22. Appendix A
    1. Glossary
  23. Appendix B
    1. Prevention of fraud and irregularity
  24. Appendix C
    1. Risks involved in outsourcing
  25. Appendix D
    1. Contract provisions
  26. Appendix E
    1. Typical sections of an SLA
  27. Bibliography
    1. Standards
  28. References
  29. Advertisements
  30. Index
  31. End User License Agreement