Tools and Tips for Today's Project Manager

SINGLE POINT OF CONTACT

As organizations or projects grow in size and their processes become more complex, it becomes increasingly difficult to determine who is responsible for specific activities, procedures, or processes—other than the project manager or the person at the top of a functional organization. This results in wasted time and effort to find the right person to contact. Establishing a single point of contact, whether for an activity, procedure, process, or project, can lessen the effects of growth in size and complexity.

There are other benefits to establishing single points of contact. It encourages a sense of responsibility and accountability. It also forces managers and project managers to delegate.

for Establishing a Single ...