PROCEDURES
Relying on a few people for the information needed to perform a task makes little sense. These people may depart from the organization due to promotions, sickness, vacations, death, and so on. Yet few organizations record this information in procedures.
Procedures document how to perform tasks or conduct specific activities. They provide specific answers regarding who, what, when, where, why, and how.
Contrary to popular belief, preparing procedures on just about every conceivable topic is unnecessary and counterproductive. Procedures should only exist for topics concerning essential activities or atypical circumstances. The last thing you want are procedures that cover insignificant, minute details. You’ll only waste time and money. ...
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