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Tools and Tactics for Operations Managers (Collection)

Book Description

A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price!

3 authoritative eBooks bring together today’s most valuable new operations management techniques and solutions!

Apply today’s most innovative operations management techniques to improve performance and value in any organization -- even the most complex or constrained! In High Performance Operations, Hillel Glazer shows how to optimize business performance and profitability while maintaining strong governance and compliance. Glazer demonstrates how to integrate lean and systems thinking, and systematically incorporating compliance into planning for overall performance, value, and profitability, rather than viewing it as an end in itself. Learn how to clarify competing interests and implement pre-conditions for success; use systems thinking to promote operational excellence; eliminate single points of failure; establish proof-of-performance; scale your successes, and get more of "what went right"! The Encyclopedia of Operations Management is the perfect single-volume "field manual" for every OM or supply chain professional. Nearly 1,500 well-organized, up-to-date definitions cover every facet of supply chain design, planning, management, and optimization. For the first time, this remarkable reference brings together up-to-the-minute information about topics ranging from accounting and customer service to transportation and warehousing. Next, in The Operations Manager's Toolbox, Randal Wilson helps you use proven project management (PM) tools and techniques to supercharge efficiency, free up resources, eliminate unnecessary meetings, and get more done faster. Wilson shows how to apply PM to complete crucial "smaller" tasks that can deliver rapid and sizable improvements. You’ll learn how to plan, implement, and measure the success of high-impact changes, and organize key tasks so they actually get done. Discover specific techniques for eliminating waste in engineering, manufacturing, distribution, and inventory. Next, learn how to use PM to manage teams, schedules, budgets, and resources more effectively, and systematically predict and mitigate operational risks. Whatever your role in operations management, this unique eBook collection will help you perform far more effectively – in your organization, and in your career!

From world-renowned operations management expertsHillel Glazer, Arthur V. Hill, and Randal Wilson

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Table of Contents
  4. High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage
    1. Praise for High Performance Operations
    2. Copyright Page
    3. Dedication Page
    4. Acknowledgments
    5. About the Author
    6. 1. Flying a Business
      1. A Lesson from Flying
      2. A Lesson for Business
    7. 2. The Approach: An Overview
      1. Giving Away the Goods
      2. You Need All the Parts
      3. Seeing the Parts and How They Fit Together
      4. A Few Words about Systems Engineering
      5. The Approach, with a Price
      6. Once More with Feeling
      7. Summary, Up-Front
    8. 3. The Bureaucracy of Compliance
      1. Understand the Need
      2. Examine the System Components
    9. 4. High Performance of Excellence
      1. Competing Interests and the Solution
      2. Becoming a High Performance Operation
      3. A Compliance Focus = Profit Drag
      4. Dealing with Drag
    10. 5. Regulation and Compliance
      1. Business Performance Versus Bureaucracy
      2. Business Requirements Versus Business Performance
      3. Time, Quality and Money (The New TQ$)
      4. Knowing Why We Do What We Do
      5. Where Are the Issues?
      6. Different Flavors of Compliance
    11. 6. The Man Versus The Money
      1. Painted into a Corner
      2. Compliance at the Expense of Profit
      3. Is This Really Costing Us Money?
      4. Where This Bus Is Going
    12. 7. Focusing on the Wrong Target
      1. Good Landings and a Mistaken Snapshot
      2. What Not to Focus On
      3. How to Do It Properly
      4. What Are These Practices You Speak Of?
      5. So What Do We Focus On?
    13. 8. Secret Sauce
      1. A Quick Reflection
      2. Birds, Bees, Chickens, and Eggs
      3. The Wisdom of Compliance
    14. 9. Value, Customer Satisfaction, Profit
      1. Use with Care
      2. Value’s Many Faces
      3. Value Stream
      4. Customer Perspective
      5. Operation’s Future
      6. Being Less Valued
      7. Value Stream as Distinct from Work Stream and Bureaucracy
      8. Customer Satisfaction
      9. Profit
    15. 10. The Solution: Defining and Sustaining Value
      1. The Goal
      2. With the End in Mind
      3. Here’s How to Identify Your Operational System
      4. Home Base
      5. Sustaining Value = Quantitatively Managing Performance
    16. 11. Operational Excellence
      1. A Definition for Operational Excellence
      2. What You Don’t Know Can Hurt You
      3. Decisions without Data
    17. 12. Services
      1. Connecting the High Performance Operation’s Components
      2. Service and Value
      3. Services, Value, and Flow
      4. Services in the Work System
    18. 13. The Price
      1. Not Exactly Your First Born, But...
      2. Leadership
      3. Culture
      4. Trust
      5. Autonomy
      6. Learning and Communication
    19. 14. Systems Thinking and Process Engineering
      1. Basis of Systems Thinking
      2. Process (Systems Engineering) Top Level
      3. Before Moving On
    20. 15. Operational Excellence, Take 2
      1. The Engine in Systems Engineering
      2. Collecting Requirements
      3. Applying and Integrating Standards
      4. Architecting Process Solutions
      5. Designing and Deploying the Processes
      6. All Put Together
    21. 16. Sanity Checks and Fringe Concepts
      1. Sanity Checks
      2. Testing for (Business) Performance
      3. Testing for (Process) Improvement
      4. Fringe Concepts
    22. 17. Finishing Touches
      1. Process Architecture for High Performance Operations
      2. Values, Principles, and Practices
      3. Policies, Patterns, Processes, and Procedures
      4. Parting Shots
    23. 18. Back to the Future: A Retrospective
      1. What It Looks Like When It All Works
      2. Recommended Reading
      3. Blogs and Twitter
    24. Index
    25. FT Press
  5. The Encyclopedia of Operations Management, A Field Manual and Glossary of Operations Management Terms and Concepts
    1. Copyright Page
    2. Dedication Page
    3. Preface
    4. How Readers Can Use this Encyclopedia
    5. How Instructors Can Use this Encyclopedia
    6. About the Author
    7. Quotes From Executives
    8. Quotes From Professors and Students
    9. Acknowledgments
    10. Essential Supply Chain and Operations Terms
    11. New Entries in this Edition
    12. 0-9
    13. A
    14. B
    15. C
    16. D
    17. E
    18. F
    19. G
    20. H
    21. I
    22. J
    23. K
    24. L
    25. M
    26. N
    27. O
    28. P
    29. Q
    30. R
    31. S
    32. T
    33. U
    34. V
    35. W
    36. X
    37. Y
    38. Z
    39. Useful Links
    40. Footnotes
    41. FT Press
  6. The Operations Manager’s Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency
    1. Copyright Page
    2. Dedication Page
    3. About the Author
    4. Preface
    5. Introduction
      1. Realities of Managing
      2. Project Management Tools for Operations Management
      3. Is This for Me?
    6. 1. The Power of Completion
      1. How Do You Gain Power from Completion?
      2. Believing in the Task or Project
      3. Proper Assessment of a Task or Project
      4. Managing a Task or Project
      5. Accountability in Completing a Task or Project
      6. Take the Blinders Off
      7. Time Is of the Essence
      8. Organizing a Task or Project
      9. Should a Task Become an Official Project?
      10. Operations Manager or Project Manager—Who Are You?
      11. Managing Processes Versus Reporting on Progress
      12. Power Tools for the Manager
      13. Power Tool Summary
    7. 2. Communication Is King
      1. Why Communication?
      2. The Communication Path
      3. Communication Applications
      4. Communicating in Meetings
      5. Communication Management Plan
      6. Power Tool Summary
    8. 3. Fix the Processes
      1. What Is a Process?
      2. Why Look at the Processes?
      3. Process Development
      4. Documentation
      5. Staffing a Process
      6. Training Staff for Processes
      7. Monitoring and Measuring a Process
      8. Changing the Process
      9. Is There a Better Way?
      10. Power Tool Summary
    9. 4. Waste Management
      1. What Is Waste in an Organization?
      2. Process Organization
      3. Waste or Manufacturing Cost Reductions?
      4. Waste in Procurement
      5. Waste in Shipping and Receiving
      6. Waste in Facilities
      7. Waste in Managerial Decision Making
      8. Waste in Meetings and Decision Processing
      9. Sustainable Change
      10. Power Tool Summary
    10. 5. Managing Your Resources
      1. Knowing your Resources
      2. Human Resources
      3. Managing Versus Leading
      4. Allocation of Resources
      5. New Managers
      6. Capital Equipment
      7. Facilities
      8. Equipment
      9. Power Tools Summary
    11. 6. Budget Control
      1. Establishing a Budget
      2. Scope of the Budget
      3. Controlling a Budget
      4. Contracts
      5. Conclusion
      6. Power Tool Summary
    12. 7. Don’t Be Afraid of Risks
      1. Risk in Today’s Operations
      2. Risk Versus Uncertainty
      3. Risk Management Planning
      4. Learn from Your Experiences
      5. Power Tool Summary
    13. 8. Synergy in Management
      1. Managerial Behavior
      2. Managerial Diversity
      3. Managerial Relationships
      4. Communication System
      5. Needs of the Manager
      6. Power Tool Summary
    14. 9. Tamper-Proof Training
      1. Training Is a Process
      2. Training Plan
      3. Power Tool Summary
    15. 10. The Weakest Link
      1. Procurements
      2. Supplier Relationships
      3. Suppliers
      4. Inventory Control
      5. Power Tool Summary
    16. 11. Organizing for Efficiency
      1. At What Level Should Organizing Be Done?
      2. Design It In
      3. Cost Benefit
      4. Power Tool Summary
    17. 12. Managing Change
      1. Why Change Anything?
      2. Problems with Change
      3. Types of Change
      4. Documentation Changes
      5. Change as a Process
      6. Power Tool Summary
    18. Bibliography
    19. Index
    20. FT Press