Too Good To Fail?

Acknowledgements

The origins of this book go back nearly 10 years. In that time many, many people have helped me with it. I would like to express my appreciation to the following in particular: Steve Collins, sadly no longer with us, for suggesting shortly after I had moved on from the Royal United Hospital in Bath in 2003 that I put my findings and ideas about failure and recovery into an article; Nick Edwards and Alaistair McLelland, at the Health Service Journal, for asking me and helping me to do more and create a series of articles, and for publishing them; Bob Fryer, then head of the NHS University, who when he saw the articles said they were good but a job half done, leading to the NHS University awarding me a Fellowship to turn the ideas ...