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Tivoli Business Systems Manager V2.1 End-to-end Business Impact Management

Book Description

This IBM Redbooks publication gives a broad understanding of the IBM Tivoli Business Systems Manager architecture and internals. The in-depth discussion covers the product’s inner workings and includes log files to illustrate the processing of its various components.

IBM Tivoli Business Systems Manager is designed to display all aspects of the enterprise’s IT system as they affect the users’ business systems. This book enables easy implementation of IBM Tivoli Business Systems Manager in distributed environments. Procedures are illustrated with examples of the installation and configuration process to explain the deployment of IBM Tivoli Business Systems Manager into a customer’s environment.

This book also covers the implementation of IBM Tivoli Business Systems Manager in z/OS with most of its major interfaces. IBM Tivoli Business Systems Manager can monitor all major IBM subsystems in z/OS, including IMS, DB2, CICS, storage, and Web solutions.

A book about concepts and implementation would not be complete without a comprehensive discussion about using, maintaining, and troubleshooting the system. We devote several sections to these topics.

Please note that the additional material referenced in the text is not available from IBM.

Table of Contents

  1. Figures
  2. Tables
  3. Notices
    1. Trademarks
  4. Preface
    1. The team that wrote this redbook
    2. Become a published author
    3. Comments welcome
  5. Part 1: Concept and planning
    1. Chapter 1: Introduction to business systems management
      1. Business systems management
      2. Tivoli systems management product
      3. IBM Tivoli Business Systems Manager
        1. Business system
        2. Discovery processing
        3. Event processing
        4. Views
      4. Document organization and scope
      5. Lab environment
    2. Chapter 2: Components and functions
      1. Product structure
      2. Base services
        1. Components and data flow
        2. Installation directory structure
        3. Windows registry structure
        4. Log files
      3. Distributed resource feeds
        1. Agent Listener
        2. Common listener
      4. Mainframe (z/OS) resource feeds
        1. OS/390 components
        2. Windows servers connection
        3. Object registration process
        4. Bulk discovery
        5. Command support
      5. History server, reporting, and health monitor
        1. History server
        2. The reporting system
        3. Health monitor
    3. Chapter 3: Database structure
      1. Microsoft SQL Server overview
      2. The databases
      3. Object implementation
        1. Important information sources
        2. Object structure implementation
        3. Business Systems implementation
        4. ROOT, BUSC, and LOBC objects
        5. Object hierarchy
      4. Status propagation
      5. Agent listener resources
        1. Class implementation
        2. AMS tables
      6. Common listener resources
      7. Menu and command
        1. Menu, menu item, and launcher
        2. z/OS subsystems command support
        3. Tivoli task support
    4. Chapter 4: User interface
      1. Java console
      2. Web console
    5. Chapter 5: Implementation planning
      1. Planning overview
      2. Personnel
      3. Hardware specifications
      4. Network and connectivity
      5. Software level and prerequisites
        1. Planning for distributed systems
        2. Planning for mainframe systems
      6. Operators and users
      7. Business System requirements
        1. Business System View theory
        2. Business System View design concept
        3. Business System View structure
  6. Part 2: Distributed implementation
    1. Chapter 6: Base services implementation
      1. Hardware and software prerequisites
        1. Hardware configuration
        2. Software components
        3. Hardware and software configuration for this book
      2. Prerequisite software components installation
        1. Operating system: Windows 2000 Server
        2. MKS Toolkit for Systems Administrators Version 7.5 or 8.0
        3. Windows Resource Kit
        4. JDBC Driver: Microsoft SQL 2000 Driver for JDBC
        5. Microsoft IIS
        6. Microsoft SQL Server
      3. Database server installation
      4. Console and propagation server installation
      5. History server installation
      6. Health Monitor Server implementation
        1. HMS Installation
        2. Customization
        3. Health Monitor Client implementation
    2. Chapter 7: TEC components integration
      1. Tivoli Enterprise Console overview
      2. Setting up the TEC connection
        1. Installing event enablement and the task server
        2. Setting up the user ID
        3. Updating the TEC event classes and rules
        4. Enabling TBSM agent listener
      3. IBM Tivoli Monitoring modules integration
      4. Creating a generic component
      5. Defining a component from DM monitors
      6. Troubleshooting
    3. Chapter 8: IBM Tivoli Monitoring integration
      1. IBM Tivoli Monitoring integration
      2. Adapter installation and configuration
        1. Installing JRE 1.3.0
        2. Installing the TBSM adapter for ITM
        3. TBSM adapter processes
        4. Configuring the IBM Tivoli Monitoring for 5.1.1 TBSM Adapter
      3. Using the TBSM adapter
        1. Discovery process
        2. Event forwarding to Tivoli Business Systems Manager
      4. Tracing an event to the Common Listener
    4. Chapter 9: IBM Tivoli NetView integration
      1. What IBM Tivoli NetView is
      2. NetView 7.1.3 installation and configuration
        1. Installation prerequisites
        2. Suggested configuration steps
      3. Adapter installation
        1. Installing the NetView part of the adapter
        2. Installing the TBSM part of the adapter
      4. NetView adapter configuration
      5. Using the adapter
        1. Bulk discovery
        2. How NetView resources are handled
        3. Launching NetView Web console from TBSM
      6. Troubleshooting the environment
        1. TBSM adapter basics
        2. TBSM communication
        3. Testing the launch functions
        4. TBSM adapter log and trace files
      7. Extending the menus
        1. Extending the NetView Web console
        2. Extending the TBSM Java console
  7. Part 3: z/OS integration
    1. Chapter 10: z/OS installation and configuration
      1. Source/390 implementation
        1. Pre-installation tasks
        2. Installing Source/390
        3. Bulk discovery configuration
        4. Source/390 tuning considerations
        5. Source/390 security
      2. Setting up Tivoli NetView for z/OS
        1. Modify the NetView started task procedure
        2. Modify the DSIPARM members
        3. Enable the PPI connection
        4. Enable NETCONV connection
        5. Enabling communication between NetView systems
        6. Tuning considerations
      3. Implementing the Event Server
    2. Chapter 11: z/OS data feeds and discovery
      1. z/OS data feeds overview
      2. System Automation for OS/390 Version 2.1
        1. Concept
        2. Integration setup
        3. Object discovery
      3. Database 2 (DB2) for z/OS
        1. Integration setup
        2. Object discovery
      4. Information Management System (IMS)
        1. Integration setup
        2. Object discovery
      5. CICSPlex System Manager Version 2.2
        1. Integration setup
        2. Object discovery
      6. Tivoli Workload Scheduler for z/OS
        1. Concept
        2. Integration setup
        3. Object discovery
      7. Resource Object Data Manager
        1. Concept
        2. Integration setup
        3. Object discovery
      8. Resource Measurement Facility (RMF)
        1. Concept
        2. Integration setup
      9. System Managed Storage (SMS)
        1. Concept
        2. Integration setup
      10. DFSMS Hierarchical Storage Manager
        1. Concept
        2. Integration setup
      11. WebSphere HTTP Server for OS/390
        1. Integration setup
        2. Object discovery
  8. Part 4: Advanced configuration
    1. Chapter 12: Automatic Business System View creation
      1. Automatic Business System View
        1. Automatic Business Systems design
        2. Automatic Business Systems configuration file
        3. Defining the Automatic Business System
      2. ABS usage example
        1. Manual creation of the business system view
        2. BSV creation tool
      3. Distributed LOB rules to ABS migration
        1. Migration description
        2. Migration example
    2. Chapter 13: Setting up roles and security
      1. Resource security
        1. Protecting files and directories
        2. Protecting the registry
        3. Windows user ID and groups
      2. Password protection
        1. TBSM processes passwords
        2. Microsoft SQL Server
        3. Reporting system password
      3. TBSM command security
      4. TBSM operators and workspaces
    3. Chapter 14: Maintenance and tuning issues
      1. SQL Server Agent jobs
        1. z/OS-related jobs
        2. Distributed resources jobs
        3. Database maintenance jobs
      2. Database maintenance
        1. Database statistic and check
        2. Database Maintenance Plan
      3. Microsoft SQL Server and Windows 2000 tuning
        1. Windows 2000 Advanced Server tuning
        2. Microsoft SQL Server 2000 tuning
    4. Chapter 15: Automatic problem ticketing
      1. Automatic problem ticketing
      2. Defining the auto ticketing rule
      3. Tivoli Information Management for z/OS integration overview
      4. Installation and configuration
        1. Enable problem management
        2. Extract and customize the input-output processor
        3. Setting up the task server and Tivoli NetView for z/OS
        4. Application customization
      5. Using the problem ticket interface
        1. Manual problem ticket operation
        2. Closing a problem ticket
    5. Chapter 16: High availability and failover
      1. Failover concept and terminology
      2. Implementation of failover
        1. Prerequisites
        2. Installation and customization of failover
        3. Setup for z/OS
      3. Performing failover
        1. Enabling failover
        2. Enabling reverse failover
      4. Limitations and discussion
      5. Troubleshooting tips
    6. Chapter 17: Historical reporting with TEDW
      1. Tivoli Enterprise Data Warehouse overview
        1. Tivoli Enterprise Data Warehouse concepts and components
        2. IBM Tivoli Business Systems Manager integration
      2. Installation and configuration for data warehouse
        1. Warehouse integration pre-installation steps
        2. Setting up the source ETL
      3. Activating collection
        1. Changes on the TWH_CDW database
        2. Creating an ODBC connection to source database
        3. Defining authority to the Warehouse Sources and Targets
        4. Scheduling the source ETL
        5. Changing the source ETL status to Production
        6. Running ETLs
  9. Part 5: Appendixes
    1. Appendix A: Detailed process flow of services
    2. Appendix B: Sample files and scripts
      1. The gemmfprod.sh script
      2. High-level load sample
      3. ASILoad_Highlevel.ksh
      4. ITSO_Highlevel - Sample high-level load source
    3. Appendix C: IBM Tivoli NetView additional information
      1. NetView adapter configuration files
      2. The nvid.conf file
      3. The topxlistener.properties file
      4. The topxtrapgate.conf
      5. TBSM adapter files
      6. Launch menu item add and delete script
      7. NetView Web Server script 3beansalad.js
    4. Appendix D: Additional material
      1. Locating the Web material
      2. Using the Web material
      3. System requirements for downloading the Web material
      4. How to use the Web material
  10. Abbreviations and acronyms
  11. Related publications
    1. IBM Redbooks
      1. Other resources
    2. Referenced Web sites
    3. How to get IBM Redbooks
      1. IBM Redbooks collections
  12. Index
  13. Back cover