About the Author
Lisa J. Downs is a leadership development manager for T-Mobile USA's Integrated Customer Experience Group, where she conducts communications, leadership, and management training and serves as a coach and curriculum developer. She is also the owner of DevelopmentWise, her consulting business in Redmond, Washington. Before this, Downs was a senior learning and organizational development specialist for The Growth Partnership, an accounting consulting firm, headquartered in St. Louis, Missouri. At The Growth Partnership, she worked as a workshop facilitator, a coach for the organization's partner development program, and a curriculum ...
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