55Control Incoming Calls
Whereas you have a lot of control over the calls you make, you have decidedly less over those you receive. Your phone rings whether it’s a convenient time for you or not. Managing your incoming calls means learning to minimize telephone interruptions and take back control of your time:
Set Up a Callback
If it’s not a good time for you to talk, instead of saying, “I can’t talk right now; call me back,” stop telephone tag in its tracks by suggesting you set up a specific time to talk later.
Cut to the Chase
If you’re short on time and the caller is long on chit chat, help him or her get to the point by explaining that you are on a deadline, about to leave for a meeting, or in the middle of project. To speed things along ...
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