26Identify Your Interruptions

You’re hard at work on that top-priority proposal when your coworker from the next cubicle bursts in and asks if you’ve got a moment to help him fix the copier. Reluctantly, you stop what you are doing to rescue your colleague. Twenty minutes later you’re back at work on your proposal, but your former focus has fizzled.

How often would you guess that you get interrupted at work by external sources (including other people, phone calls, e-mails, and so on)? How about the internal, self-interruptions caused by multitasking? In both cases, probably more often than you realize.

A recent study by Gloria Mark, a professor at the University of California, Irvine, found that workers spend on average only 10.5 minutes on a ...

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