13Broaden Your Definition of Finished

Here is the hard, cold reality: Nobody—not even the most efficiently awesome time gurus on the planet—get everything that they planned done in one day—except sometimes. It’s the nature of work that, despite all preparation and the best intentions, some items scheduled for today must be put off until tomorrow. For example:

You have an “A” priority item on your to-do list to call back a customer regarding his recent bill. You have tried to reach him several times, with no luck. He returned your call, but you were out at a business lunch. Back and forth telephone tag ensues, and you are about to leave for a meeting that will last the rest of the day. After one more valiant but unsuccessful try at reaching him, ...

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