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Thoughts on Interaction Design by Jon Kolko

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Introduction
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Interaction Design is the creation of a dialogue between a person and a product, service, or system. This dialogue is usually found in the world of behavior—the way someone may hold his knife and fork while cutting into a steak, or the way one chooses to purchase a beautiful chair, trading off cost for beauty or brand for convenience. Structuring dialogue is difficult, as it occurs in a fourth dimension—over time. To design behavior requires an understanding of the fluidity of natural dialogue, which is both reactionary and anticipatory at the same time. Common metrics for evaluating Interaction Design track the “ease of use” one has ...

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