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Thoughts on Interaction Design by Jon Kolko

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Chapter Three. A Process for Thinking About People
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Zimmerman, Evenson, Forlizzi Design Process
Project process by phase
definediscoversynthesizeconstructrefinereflect
• team building
• technical assessment
• hypothesize
• contexts
• benchmarking
• user needs
• process maps
• opportunity map
• frameworks
• personas
• scenarios
• features and functions
• behavior
• design language
• interactions and flow models
• collaborative design
• evaluation
• scoping
• interaction
• specification
• post mortem
• opportunity map
• benchmarking
• market acceptance
Research knowledge production by phase
• prototypical user model
• prototypical user needs
• client's needs
• user mental models ...

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