Chapter Three. A Process for Thinking About People
 |
| Project process by phase | |||||
|---|---|---|---|---|---|
| define | discover | synthesize | construct | refine | reflect |
• team building • technical assessment • hypothesize | • contexts • benchmarking • user needs | • process maps • opportunity map • frameworks • personas • scenarios | • features and functions • behavior • design language • interactions and flow models • collaborative design | • evaluation • scoping • interaction • specification | • post mortem • opportunity map • benchmarking • market acceptance |
| Research knowledge production by phase | |||||
• prototypical user model • prototypical user needs • client's needs | • user mental models ... | ||||
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