INTRODUCTION
Decision making lies at the heart of our personal and professional lives. Every day we make decisions. Some are small, domestic, and innocuous. Others are more important—decisions that affect people’s lives, livelihoods, and well-being. Inevitably, we make mistakes along the way. We are only human—even when we are at work. Indeed, the daunting reality is that enormously important decisions made by intelligent, responsible people with the best information and intentions sometimes go wrong.
Good leaders make bad decisions. Even great leaders can make bad decisions.
President Kennedy is famous for his blunder over the Bay of Pigs. President Hoover failed to inflate the economy after the great crash of 1929. Margaret Thatcher, the ...
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