Praise for The Zappos Experience
“Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.”
Seth Godinauthor of Poke the Box
“In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic and happiness being crafted by one of the most influential companies of our generation.”
Eric Ryanmethod cofounderperson against dirty
“Zappos uses Net Promoter every day to make sure they are wowing customers and ...
Get The Zappos Experience: 5 Principles to Inspire, Engage, and WOW now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
