PRINCIPLE 1Serve a Perfect Fit
Coming together is a beginning.Keeping together is progress.Working together is success.
—HENRY FORD
Let’s assume you have a job opening. Your final decision comes down to a choice between two equally qualified candidates; both applicants present well and have impressive work histories in addition to glowing references. How do you decide which will be the better fit for your organization? Just as customers seek an ideal fit from your products or services (in the case of Zappos, maybe a pair of shoes or a jacket), you must seek staff members who suit your culture. As you will soon see, one of the key elements in Zappos success has been its leadership’s uncanny ability to bring together a team of like-minded employees ...
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