FOREWORD
In 2010, my first book, Delivering Happiness: A Path to Profits, Passion, and Purpose, was published. While I was thrilled that it made the New York Times and Wall Street Journal bestseller lists, the most rewarding aspect of writing the book has been hearing on a daily basis from people who tell me how the book has inspired them to use happiness as a business model and as a guiding principle for life. We’ve made a lot of mistakes at Zappos, and part of my goal was to help other companies make fewer mistakes.
When Joseph Michelli approached me about The Zappos Experience, he said he wanted to continue the conversations that began in my book, particularly those that relate to the importance and value of a positive organizational culture, ...
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