ABOUT THE AUTHOR
Dr. Joseph Michelli is a sought after keynote speaker, workshop presenter, organizational consultant, and the Chief Experience Officer of The Michelli Experience.
He has dedicated his career to helping leaders create compelling customer experiences and dynamic workplace cultures. In addition to The Zappos Experience, Dr. Michelli is a New York Times bestselling author who has written books such as
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
Prescription for Excellence: Leadership Lessons for ...
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