ACKNOWLEDGMENTS
How did this happen?
Don’t get me wrong—I am not complaining. I’m just perplexed.
How did a guy like me, who never thought of himself as an author, complete a sixth book?
As I think about it, the answer is obvious—it is the result of a tremendous group of talented people who have worked tirelessly to move these writings along. The Zappos Experience, like the other books on which I have been fortunate enough to find my name, reflects the effort of a team of willing guides and adventurers.
Pulitzer Prize–winning historian and author David McCollough does a remarkable job of describing the “quest” that every book project involves: “Each book is a journey, an adventure, a hunt, a detective case, an experience, like setting foot in ...
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