Notes
Chapter 4
1. Blanchard, Ken, and Mark Miller. “Great Leaders Grow: Becoming a Leader for Life.” San Francisco: Berrett-Koehler Publishers, 2012. http://greatleadersgrow.com.
Chapter 10
1. Portillo, Ely. “New Poll Shows Many Think Millennials Aren’t Hard Workers.” Chicago Tribune, December 26, 2011. http://articles.chicagotribune.com/2011-12-26/business/ct-biz-1226-millennials-20111226_1_millennials-new-poll-older-workers.
Chapter 12
1. Reicheld, Frederick F. The Ultimate Question: Driving Good Profits and True Growth. Cambridge, Mass.: Harvard Business School Press, 2006. www.netpromotersystem.com/system-processes/measure-of-success.aspx.
Chapter 20
1. Mehrabian, A. Silent Messages: Implicit Communication of Emotions and Attitudes. Belmont, ...
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