What to Expect: In this chapter you will learn how to go into any situation, no matter how difficult, and succeed. Even without prior experience or education, you can master your job by being a fast learner.
Learn the rules so you can break them promptly.
To learn anything fast and effectively, you have to see it, hear it and feel it.
Let me share with you a summary of my corporate work experience after college. I think you will quickly find a common theme.
Customer Care: Managed a team of orders-and-billing-service representatives (many of whom had worked at AT&T longer than I had been alive) who were supporting our top corporate customers ...