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The Year Without Pants: WordPress.com and the Future of Work by Scott Berkun

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Chapter 3

Tickets for Caturday

Most of Tuesday and Wednesday, the balance of my training days, were focused on tickets. Tickets, tickets, and more tickets. These were not happy tickets like to a Yankees game or a round-trip flight to Paris. Instead these were tickets of pain. There were nearly 20 million blogs, or websites, running on WordPress.com. Each one was someone's representation of themselves on the web. From blogs about politics, to photography, to cooking, to business—every category, interest, and philosophy was represented. And each of them believed that what they published online was the most important thing in the world. Whenever any of these bloggers had a problem, they'd go to Wordpress.com/support and report their story of woe. ...

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