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The Wisdom of Teams by Douglas K. Smith, Jon R. Katzenbach

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5

The Team Performance Curve

Those kinds of comments are pretty hard to ignore. Obviously, the people in this company don’t think we’re a very cohesive team. I guess we don’t work together as well as we might. But I didn’t realize it was of that much concern to the rest of the organization. What should we do about it?

THE PRESIDENT OF Cosmo Products Inc. was talking informally with his top executive group. They had just finished listening to excerpts of taped interviews with more than one hundred employees who had been asked for their views about the progress of the company’s recently launched change effort. It was a major effort aimed at changing the behavior of literally thousands of people throughout the company.

Many of the comments were ...

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